Application Letter (Draft)

BreadTalk Management Trainee

Responsibilities:
Provide Excellent Customer Service
Assist to Manage Outlet Operations
Interact with customers and ensure quality service provided
Maintain Hygiene and Cleaniness
Apply sales and service techniques to promote products and increase sales
Ensure products and display are consistently well presented
Document Management
Other duties assigned

Requirements:
Fresh Graduates Welcome
Cheerful and Bubbly Personality
Highly Initiative
Excellent Team Player
People-Oriented
Good Communication Skills
Willing to learn and able to multitask
Ability to communicate in both English and Mandarin
Able to complete progressive training program from scatch (Full ground-floor training)
Ability to manage shifts
Singaporeans and PRs may apply

Serangoon Ave 2

Block XXX, Singapore 550XXX

9791 XXXX

mingwei.wong88@gmail.com

September 10 2011

Attention: Human Resource Department

BreadTalk Group Limited

171 Kampong Ampat, #05-01 to 06

K.A. Foodlink, Singapore 368330

Dear Sir/ Madam,

Application for Management Trainee job position

I am writing in for the application of the Management Trainee position listed on the BreadTalk Group website. I will be graduating from National University of Singapore (NUS) in 2013 with a B. Sc (Hons) in Biomedical Science.

I became interested in the management of outlets operation after working under BreadTalk Group, Din Tai Fung Brand department for a month. During the one month, I had some insights of how the headquarters and branch outlets link with one another. With this prior knowledge, it will help me better grasp the operations of the outlet. Besides that, I have coordinated with various parties for the company. This experience and skill would allow me to liaise more effectively with the headquarters and respective departments when needed.

In addition, I had worked as a Customer Service Officer in Aviva Ltd. I gained customer service and communication skills which are important as it will allow me to better interact with the customers and my colleagues. Hence, I will be able to provide a better dinning environment for the customers, as well as create a better team to serve the customers.

Furthermore, I was an operations specialist during my National Service period. I carried out the collation of training results of my department for my superiors. Hence, I am confident of my documenting and collating skills which will come in handy when performing it for the outlet’s monthly or yearly reports.

Having mentioned these, I believe that there are still skills which are required specifically to BreadTalk. Hence, being a Management Trainee would allow me to acquire these necessary skills. Thus, combining the skills which I have and will acquire, will provide me with the capability to better manage the outlet.

I, therefore, hope that you would consider my application. I would be available for interviews from Monday to Wednesday 9am to 11am and 1pm to 3pm. Hope to hear from you soon.

Thank you.

Yours faithfully,

Wong Mingwei

Resolving Interpersonal Conflict

A few years ago, I witnessed this conflict which happened to my Badminton team. We were having our tournament against other schools. My school was allocated to one of the two groups, and only the first and second positions of each group are able to compete in the finals. In our group, there were 6 schools.

Fortunately, we won 4 schools and the remaining school yet to compete was a former second runner up. Thus, my former captain decided to forgo the match as he thought that we are not able to win and do not wish to expose our team's players to the opponent as we will still meet them in the finals. The Vice-captain and some of the members felt otherwise. When the Captain discussed with the rest about his idea, the conflict arose as the rest thought that the way the Captain delivered and phrased his words and tone do not sounded like he was open to any other ideas.

The Captain said, "We need not put our full force/team in for this match as we are entitled to enter the semi-finals. So the lineup would be..."

"I think we should fight and get first in our group no matter what, and why didn't you discuss with us the lineup for the last match?"

"Why is there a need to go all out when we are entering the semi-finals?"

It was, to the Vice-captain and some other members, more of informing them instead of discussing with them. There were a few bickering going on, but as both parties were firm with their stand, neither gave in. Finally the Captain raised his voice and said that there is a reason why there exist a Captain. That statement intensified the situation as it caused the rest to think that the Captain was using his authority to force his idea. However, as the Captain was alone, while the other group had more people, the idea of putting all the best players was adopted. The Captain felt very unhappy then and did not offer other suggestions for that day. He left after the competition without telling anyone.

I felt that the conflict arose because neither party explained their decision. The main reason could be that there was also an urgent need to submit the lineup to the organizers. The urgency could have caused the tension to escalate as both parties have opposing views and there was no time for a proper discussion. Hence, the way the Captain spoke could have agitated some of the members, leading the them to think negatively. It could also be that the Captain raised his voice because the "discussions" was going off track and he was just trying to get them back to the topic.

The problem was solved when the Captain, Vice-captain and some other members decided to meet up for a talk a few days after the end of the competition when they had calmed down. Both parties talked about their intentions and reasons behind their decision in a milder tone, and seek the other party to understand. The Captain apologized for raising his voice then. They came to an agreement of coming up with a few different lineups and asking the members to vote for the best lineup for subsequent matches. The Captain has two votes while the rest have one vote each. Since then, they were able to discuss things more easily as both their intentions were for the good of the team.

Therefore, in urgent situations or situations where opinions are conflicting, how does one ensure that the point that he/she makes is actually conveyed "nicely" to the other party?